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Registration 40 hours/week

Category:  Holton
Department:  Registration - Holton
Status:  Full-time
Schedule:  40 hours/week
Description: 
  • Answer phones in a pleasant manner, deal with patient needs expeditiously, screen or forward calls, take messages and enter them into the patient EHR for the nurse or provider, provide information or schedule appointments.
  • Greet persons entering establishment in polite, prompt and helpful manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Register new and established patients; use multiple software systems to track patient information, process and generate information necessary for billing.
  • Distribute ‘Welcome to The Practice’ packet to new patients.
  • Work with nursing to schedule visits with interpretive service if needed.
  • Update patient insurance information and demographics, collect and record co-payments, provide any necessary forms needing completion, and obtain required signatures as necessary. Forms include but are not limited to, ABN's, non-coverage forms, HIPAA forms, and Medicare Secondary Payer (MSP).
  • Reconcile patient deposits nightly; provide completed information to the business office on the next business day.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Scan and maintain records.
  • Schedule appointments ensuring the correct amount of time is schedule according to the patient diagnosis and reason for visit. Maintain and update any changes in the schedule.
  • Assist patient to identify their PCP and work to align patient’s visit with their PCP
  • Participate in nurse/provider scheduling huddles.
  • Prepares for, attends and participates in team meetings, quality projects and team huddle.
  • Analyze data to determine answers to questions from patients or members of the public.
  • Coordinate services with other departments.
  • Notify patients about the prompt pay discount for clinic visits, collect point of service payments, and provide patients with financial paperwork.
  • Supports and abides by the mission, values, and policies of CHCS in all activities.
  • On-going compliance with CHCS educational requirements.
  • All other duties as required.


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