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Patient Account Representative

Category:  Onaga
Department:  Business Office
Status:  Full-time
Schedule:  M-F
  • Post payments, reconcile billings and invoices, check balances and maintain patient files.
  • Work with insurance companies to perform insurance billing, review, and verification of accounts in accordance with program provisions.
  • Count and balance the operating and petty cash drawer weekly.
  • Compute fees and charges due based on a review documents hospital records and charges.
  • Consult sources such as rate books, manuals, and insurance company representatives in order to determine specific charges and information.
  • Enter alphabetic, numeric or symbolic data from source documents into computer following format displayed on screens, and enter necessary codes.
  • Create and mail insurance claims and patient statements. Rebill insurance companies or other third parties to secure payment for patients.
  • Verify accuracy of billing data and revise any errors.
  • Resolve discrepancies in accounting records.
  • Contact patients regarding outstanding balances. Establish payments plans to help patients manage payment of bills, including payment in full, payment plans, payroll deduction, wellness benefits, and EFTs.
  • Develop meaningful management feedback on front-end problems related to the quality of accounts receivable and their eventual collectability.
  • File accounts with probate courts for estates and with district court for bankruptcies.
  • Communicate with outside agencies for settlements, reconciling accounts, payments and adjustments, detail statements, consent for treatment forms, and information for suit accounts.
  • Contact customers in order to obtain or relay account information.
  • Answer mail and telephone inquiries from patients, and third party payors.
  • Update manuals when rates, rules, or regulations are amended.
  • Keep records of invoices and support documents.
  • Supports and abides by the mission, values, and policies of CHCS in all activities.
  • On-going compliance with CHCS educational requirements.
  • All other duties as required.